Refund policy

Refund Policy

At Ontooti, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer hassle-free returns and refunds.

• Eligibility: Returns must be initiated within 30 days of receipt. Items should be in their original condition, unused, and with all packaging intact.
• Refunds: Once the returned item is inspected and approved, we will process your refund within 7 business days to the original payment method.
• Exchanges: Defective or incorrect items are eligible for exchange at no additional cost.
• Return Shipping: Customers are responsible for return shipping costs unless the product is faulty.

Returns and Exchanges

We understand the importance of a perfect fit and quality product. Ontooti provides flexible return and exchange options.

• Initiate returns or exchanges within 30 days.
• For exchanges, the replacement item will be dispatched once the returned product is received and inspected.
• If the replacement item is unavailable, a full refund will be provided.