Refund policy

💸 Refund Policy

At Ontooti, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a simple and transparent return and refund process.

✅ Eligibility

• Returns must be initiated within 30 days of receiving your order.

• Items must be in original condition, unused, and with all original packaging intact.

💰 Refunds

• Once your return is received and inspected, we’ll process your refund within 7 business days to the original payment method.

• You will receive a confirmation email once the refund has been issued.

🔄 Exchanges

• If you received a defective or incorrect item, we’ll gladly replace it at no additional cost.

• Please contact us as soon as possible to arrange an exchange.

🚚 Return Shipping

• Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

🔁 Returns & Exchanges

We understand the importance of the perfect fit and a high-quality product. That’s why Ontooti offers a flexible return and exchange policy:

• You can initiate a return or exchange within 30 days of delivery.

• For exchanges, the replacement item will be shipped once the returned item has been received and inspected.

• If the requested item for exchange is out of stock, you will receive a full refund instead.

If you have any questions or need assistance, please contact us at:
📧 service@ontooti.com