We’re here to help. Whether you have a question about your order, need assistance with sizing, or want to share your feedback — the Ontooti team is always ready to assist you.

📨 Customer Service

Email: service@ontooti.com
We aim to respond within 24–48 business hours.

🕒 Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)
Customer support is closed on weekends and public holidays.

🧾 Order Inquiries

To help us assist you faster, please include:

• Your order number

• The email address used at checkout

A brief description of your issue or request

🏭 Factory Address

Ontooti Production Facility
Kwai Chung Container Terminal VI
Hong Kong SAR

Note: This is a production site only — not open to the public.

🤝 Wholesale & Collaborations

Interested in working with Ontooti?
For wholesale, press, or partnership inquiries, contact:
📧 service@ontooti.com

📦 Returns & Exchanges

Need to return or exchange a product?
Visit our Return Policy page or email us directly with your order details.

📱 Stay Connected

Follow Ontooti for the latest updates, product releases, and style inspiration:

• Facebook

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