FAQ

1. What is Ontooti?
Ontooti is an online store specializing in high-quality men’s leather shoes. Our collection features timeless styles crafted with premium materials, blending traditional craftsmanship with modern design to deliver comfort, durability, and elegance.

2. Where are Ontooti shoes made?
Our shoes are carefully handcrafted by skilled artisans using ethically sourced materials. We work with experienced manufacturers to ensure exceptional quality in every pair.

3. Do you ship internationally?
Yes, Ontooti ships worldwide. We partner with reliable carriers to deliver your orders promptly and securely. Shipping fees and delivery times vary depending on your location and are calculated during checkout.

4. What sizes do you offer?
Ontooti offers a wide range of sizes to accommodate various feet, including half sizes. Size availability may vary by style. Refer to our size guide on each product page to ensure the perfect fit.

5. What materials are used in Ontooti shoes?
Our shoes are made with premium materials, including full-grain and vegetable-tanned leathers for the uppers, durable leather soles, and soft inner linings for maximum comfort and longevity.

6. How do I care for my Ontooti shoes?
To maintain the quality of your Ontooti shoes:

• Clean them regularly with a soft brush or cloth.
• Apply a high-quality leather conditioner or cream.
• Use shoe trees to retain their shape.
• Store them in a cool, dry place, away from direct sunlight.

7. What is your return and exchange policy?
We offer a 30-day return and exchange policy for unworn shoes in their original condition and packaging. If you’re not satisfied with your purchase, contact our support team at service@ontooti.com to initiate a return or exchange.

8. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package via our carrier’s website.

9. Do you offer customizable shoes?
Yes, Ontooti provides customization options for select styles, allowing you to personalize your shoes with unique colors, materials, or monograms. Contact us for more details on this service.

10. How can I contact Ontooti customer service?
You can reach our customer service team at service@ontooti.com. We’re here to assist you with any questions or concerns and aim to respond within 24 hours.

11. Are Ontooti shoes eco-friendly?
We are committed to sustainability and use eco-friendly practices, such as vegetable-tanned leathers and recyclable packaging, to reduce our environmental footprint.

12. Do you offer discounts or promotions?
Yes, Ontooti regularly offers discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals and exclusive offers.

13. Can I gift Ontooti shoes?
Absolutely! Our shoes make perfect gifts. During checkout, you can select the gift packaging option, and we’ll ensure your purchase is beautifully wrapped.

14. What payment methods do you accept?
We accept major credit cards, debit cards, and digital wallets, including Visa, MasterCard, American Express, PayPal, and more.

15. Is my payment information secure?
Yes, Ontooti uses advanced encryption technologies and secure payment gateways to protect your payment information.

If you have additional questions, feel free to contact us at service@ontooti.com or visit our Contact Us page for more assistance.